The Best and Worst Ways to Run a Knowledge Base Governance Council
A knowledge base governance council only works when different functions understand and respect each other’s priorities. This article explores the best and worst ways to run governance, why HR and IT often talk past each other, and how clear ownership keeps decisions moving instead of stalling.
What Happens When Content Has No Owner
When content has no owner, it doesn’t stay neutral - it drifts. Policies change, duplicate answers surface, and employees stop trusting what they find. This article explores why ownerless content quietly erodes confidence, productivity, and self-service long before leaders notice a problem.
‘Just Put It On The Internet’ Is Not a Strategy
‘Just put it on the intranet’ treats publishing as a solution when the real problem is experience design. This post explains why intranets fail when content isn’t designed around employee journeys, trust, and action.